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Quality at LGS

Since its founding in 1979, LGS has always exceeded the expectations and the needs of clients by helping them find the best ways to use IT consulting and management advice to achieve their business goals. LGS’s mission is to be a performance improvement agent for its customers. LGS has developed corporate objectives and principles that reflect this mission, and it is also the case for its quality policy.

LGS quality policy aims to satisfy the needs and requirements of our clients by rigorously applying the following principles:

  • Implement and maintain a quality system compliant with the requirements of the international standard ISO 9001 : 2015.
  • Understand our clients’ business objectives and use our expertise to develop services and relevant solutions that meet their needs and goals.
  • Ensure that our employees have good tools, adequate training and all necessary information to provide high quality services.
  • Assess our customer satisfaction level to continuously improve our services quality as well as all related processes.
  • Comply at all times with our commitments toward our customers.

ISO 9001 : 2015

  • LGS received its first ISO 9001 certification in 1995. Since then, the ISO 9001 standards are strictly implemented in all LGS offices.  In order to ensure excellence in its services, LGS yearly submits to an audit for compliance to the ISO 9001 requirements.
  • By obtaining and maintaining the ISO 9001 certification, LGS demonstrates the ability to provide world-class services that meet the highest standards of excellence in the IT field. Being certified to the 2015 version of the standard, LGS is constantly improving its practices in order to maintain a high level of customer satisfaction.