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Support Services

Delegate your support activities to a specialist

 

These services are intended for customers who need temporary assistance or wish to delegate support activities for a longer period. With several hundreds of consultants, LGS has the resources to meet its customers’ needs. These support services may concern equipment, software, users, customers or internal IT teams.

Benefits these services provide :

  • Rapid adjustment to the support’s needs: either for the launch of a new product or service, the commissioning of a new version, a period of intense commercial activity, the introduction of a new platform, , support’s needs can increase drastically in a very short time. It is then useful to choose LGS’ support services, which can quickly be operational for a specified period.
  • Risk and cost reductions: using LGS’ support services, you avoid recruitment and training costs, as well as the risks associated with the presence of new resources who do not fully meet your needs.
  • Improving the quality of the support: in the case of assistance to internal teams or full delegation of your support activities to LGS, you benefit from our knowledge and expertise gained over the years due to many similar interventions we have performed with other customers.

Frequently requested deliverables :

  • Deployment support
  • Help desk
  • Implementation support
  • Infrastructure support
  • IT support
  • Support and stabilization
  • Support and troubleshooting
  • Technical and application support
  • User support